-
What is Free Time and Demurrage?
Free time refers to the period of time allowed by a shipping company or port authority for a container to be loaded or unloaded from a vessel, without incurring additional charges while demurrage refers to the charges that are incurred when the free time is exceeded, i.e., when the container is not loaded or unloaded within the agreed-upon free time period. So we can offer you the most cost effective solution, DCG can utilise it's long standing relationships with shipping lines to offer as much free time as possible.
Show all Pack up
-
With so may freight options, how do I know what's the best option for me?
Transport and Logistics can be incredibly daunting. With decades worth of experience, DCG can guide you through this entire process, finding the best solution for you so that you and your cargo can rest easy.
Show all Pack up
-
I need to ship my goods to a location away from a port is this possible?
Absolutely. DCG boasts its own fleet of trucks and has dedicated agents all over the world. From collection from port to the final destination, we'll make sure your cargo gets to where it needs to be.
Show all Pack up
-
What if I don't require a door to door service?
Not a problem. DCG is proud to be a one stop service when it comes to shipping and logistics, we can also offer any number of our multitude of services to ensure that your cargo completes it's journey seamlessly. From collection and delivery, transporting goods overseas, or just handling customs, DCG can help.
Show all Pack up
-
What is the difference between line haulage and merchant haulage?
If your goods are travelling by sea, you'll need to get them to their final destination after they leave the boat. Line haulage is handled by the shipping line that carried your shipment while merchant haulage would be carried by DCG's own fleet of trucks. Our operators will always arrange the best solution for you and you can rest assured that either way, it'll be in good hands.
Show all Pack up
-
I have goods to ship but not enough to fill a container, can I still ship it?
Yes you can! On top of our Full Container Load (FCL) service, DCG can also consolidate smaller shipments as part of a Less Than Container Load (LCL) service. If you're not sure which option is best for your cargo, our team can advise using their expert knowledge and guide you through the entire process.
Show all Pack up
-
I don't have anywhere to store my goods before distribution. Can DCG help with t
DCG owns several warehouses located all across the UK and can store, palletise and package your goods ready for distribution. We also carry our own fleet of trucks and can handle distribution and delivery on your behalf.
Show all Pack up
-
What is the cost of shipping my goods?
There are so many factors that can contribute to the price of a shipment, be it mode of transport or where in the world you're transporting your goods. At DCG, we are dedicated to not only finding you the most cost effective solution, but also as efficiently, as quickly and safely as possible. Our experienced sales team are always on happy to utilise long standing relationships with shipping lines in order to provide you with the best price possible.
Show all Pack up
-
Will I need to handle my own customs clearance?
Not at all. Whether as part of a shipment or you just need someone to clear your goods, DCG's in-house customs team can handle the entire customs process.
Show all Pack up
-
What documents are required for international shipping?
From Customs Declarations to Bill of Ladings, there can be a lot to keep track of. With our in house operations and customs teams, we can make sure that all of the paperwork is handled on your behalf.
Show all Pack up
-
How long will it take for my shipment to reach its destination?
Shipment times can vary greatly and can be frustrating to not have a clear timeframe. DCG offers real time tracking and our team will provide updates throughout the entire journey. We will always endeavour to get your cargo where it needs to go as quickly and as stress free as possible.
Show all Pack up
-
What services can DCG provide?
DCG Logistics UK provides a range of services including ocean, air, road and rail freight, customs clearance, real-time tracking and monitoring of shipments, consolidation, warehousing, packaging, and distribution, as well as expert advice on the most efficient and cost-effective modes of transportation for specific shipments.
Show all Pack up
-
What is a freight forwarder?
A freight forwarder is a company that arranges the logistics and transportation of goods on behalf of businesses or individuals, working with carriers to ensure efficient and cost-effective transportation. At DCG, we are dedicated to utilising our services to make sure this experience is as smooth as possible at any point in the shipping process.
Show all Pack up