DCG Logistics UK Limited – Privacy Policy
1. Introduction
DCG Logistics UK Limited ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
Identity Data: name, title, date of birth
Contact Data: address, email, phone number
Employment Data: company, job title
Transaction Data: details of services provided, payments made or received
Technical Data: IP address, browser type, operating system
Usage Data: information on how you use our website and services
Marketing and Communication Data: preferences for receiving communications from us
Special Category Data: only when necessary and based on explicit consent (e.g., health or legal data)
3. How We Use Your Personal Data
We use your data for the following purposes:
To perform our contractual obligations (e.g. logistics and transport services)
To manage and maintain customer relationships
To comply with legal obligations
To protect our legitimate interests, including fraud prevention and network security
To send marketing communications, where appropriate
To improve our services and customer experience
To manage recruitment or employment, where applicable
4. Legal Bases for Processing
Our processing of your personal data is based on one or more of the following legal grounds:
The performance of a contract
Compliance with legal obligations
Legitimate interests pursued by us or a third party
Your consent, where required
Protection of vital interests
Public interest
5. Sharing of Your Personal Data
We may share your personal data with:
Group companies and affiliates
Third-party service providers (e.g., IT support, couriers, financial institutions)
Legal or regulatory authorities when required by law
Professional advisers (e.g., auditors, lawyers)
Business partners and subcontractors involved in delivering our services
Where we transfer your data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.
6. Data Retention
We retain your personal data only as long as necessary for the purposes described in this policy. This includes:
As long as you are a customer or partner of DCG Logistics UK Limited
For statutory retention periods (e.g., financial records)
For the duration of any legal claim or dispute
For a reasonable period after termination of our business relationship
7. Your Rights
You have the following rights under the UK GDPR:
Right to access your personal data
Right to rectification of inaccurate or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time (where processing is based on consent)
Right to lodge a complaint with the UK Information Commissioner’s Office (ICO)
8. Security of Your Data
We apply appropriate technical and organisational measures to ensure the security of your data, including:
Access controls and authentication
Encryption and secure storage
Regular data protection assessments
Staff training and confidentiality agreements
Backup and recovery protocols
9. Cookies and Website Data
Our website uses cookies and similar technologies to improve functionality and user experience. You may manage or disable cookies via your browser settings. Some features of our website may not function properly without cookies.
10. Automated Decision-Making
We may use automated tools for fraud detection or service eligibility checks. Where such decisions have a legal or significant effect, you have the right to request human review.
11. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically. If significant changes are made, we will notify you via email or other appropriate means.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
